Captain Privacy Policy & Location Disclosure

1. Information We Collect from Driver Partners

During captain registration and active driving, Rydzo processes the following categories of information:

• Account & Identity: Full name, mobile phone number, profile photo (if provided), date of birth, emergency contacts.
• Driver Verification Documents: Driving Licence (DL), Vehicle Registration Certificate (RC), commercial permits, and vehicle insurance certificates.
• Bank & Payout Information: Bank account number, IFSC code, or UPI ID used exclusively for earnings settlement.
• Vehicle Information: Make, model, color, registration plate number, seating capacity.
• Telemetry & Trip Logs: Live GPS tracks, speed estimates, active trip start/end coordinates, and passenger ratings.

2. Why We Collect and Use Your Data

• Verification: To verify your driving eligibility, licence authenticity, and vehicle roadworthiness.
• Ride Dispatch: To match you with nearby passengers based on your live location and vehicle category.
• Navigation: To provide turn-by-turn routing to pickup and drop-off destinations.
• Earnings & Payouts: To calculate fares, track platform commission, and process periodic payouts to your linked bank account or UPI ID.
• Safety & Compliance: To investigate safety incidents, dispute logs, and satisfy statutory tax or legal requirements.

3. Information Visible to Passengers

When you accept a ride request, the following information is displayed to the assigned passenger for identification:

• Your first name and profile picture (if provided).
• Vehicle make, model, color, and registration plate number.
• Your average driver rating score.
• Your real-time vehicle GPS location while en route to pickup and during the trip.

Note: Your private banking details, national identity documents, and personal home address are never shared with passengers. Direct phone numbers are masked during in-app communication.

4. Verified Third-Party Processors

5. Data Retention & Security Safeguards

Rydzo retains personal information for as long as reasonably necessary for the purposes described in this Privacy Notice, including providing the service, maintaining safety and security, resolving disputes, preventing fraud, and meeting applicable legal or regulatory obligations.

Driver verification documents and financial transaction logs are stored with encryption at rest (AES-256) and strict access controls.

6. Law Enforcement & Emergency Disclosures

Rydzo may disclose information to government, law-enforcement, regulatory or emergency authorities where required or permitted by applicable law, including where necessary to protect safety, investigate fraud, or respond to lawful requests.

7. Captain Privacy Rights & Deletion Workflows

You may review your registered information, toggle optional preferences, or request permanent account deletion directly within the Driver App (Profile > Privacy & Legal Preferences). Account deletion requests will process once active trips and pending wallet/payout settlements are finalized.

8. Customer Support & Privacy Assistance

For any privacy inquiries or account assistance, please contact our support team:

• Operating Entity: Rydzo by Ahir Infotech
• Driver Partner Support: support@ahirinfotech.com
• Registered Address: 1667/01, Khumarpada, Khanvel, Dadra & Nagar Haveli 396230